Enforcement Officer

Part-time, Permanent, Throughout B.C.

Job Summary:

Dye & Durham is proud to hold a process serving contract with ICBC since 1997 to serve unpaid red light camera tickets in BC.  The Offence Act stipulates that the personal service of any violation ticket can only be accomplished by a certified enforcement officer.  As this is the case, it is necessary for each of our process servers to be designated as enforcement officers by the Motor Vehicle Branch. 

As the number of outstanding tickets requiring service is difficult to predict, compensation is based on a piece-rate basis. While enforcement officers have flexibility to set their own schedule, there are time constraints as to when the tickets need to be served and or returned to Dye & Durham.  It is Dye & Durham’s expectation that services will be attempted within one week of the tickets being received by the enforcement officer.  In some cases, it may take several attempts for a ticket to be served.  Enforcement officers will typically have up to 45 days in which to attempt service before the documentation must be returned to Dye & Durham. Payment for the services will only be made after all documentation is properly completed and returned to Dye & Durham.  Payment is made for served documents only (piece rate).  All documentation, including un-served tickets, MUST be received by Dye & Durham prior to the due date. 

Specific Responsibilities:

  • Reviews work and prioritizes a route for serving documents
  • Conducts research to identify and locate individuals
  • Communicates with individuals to gain information and obtain help in getting into places to serve tickets
  • Maintains notes of service attempts and successful service
  • Participating in the development and documentation of procedures
  • Participating in learning and development opportunities
  • Promoting and personally demonstrating the Company’s core values when dealing with employees, clients and other business stakeholders

Requirements:

  • Two (2) positive work-related references
  • Minimum 19 years of age
  • Valid BC driver’s license
  • Clean driver’s abstract
  • No criminal convictions in relation to the position
  • In good standing with ICBC
  • Access to a reliable mode of transportation in your assigned area
  • Attention to detail
  • Time management skills
  • Ability to conduct oneself in a professional manner at all times

Interested applicants should forward their resume, cover letter, and a list of three (3) professional references to the attention of Human Resources. Please quote the position you are applying for, your salary expectations and how you learned of this position opening.  

Registry Agent

Full-time, Permanent, Vancouver Dye & Durham office

Job Title:          Registry Agent
Division:          Corporate Support Services
Reports To:     Supervisor Registry Support Services             
Location:          Vancouver
Status:              Permanent, Full-Time

Job Summary:

Registry Agents are responsible for performing search and registration activities, as well as performing public information research, on behalf of external clients. Registry Agents who work in the corporate support services practice area conduct research in a wide variety of areas including, but not limited to: corporate, personal property, litigation, and real estate.  These activities are carried out via both electronic and manual means. Registry Agents are responsible for providing customer service support to clients, both in-person and over the telephone, in order to carry out these transactions. Responsibilities also include performing a variety of clerical tasks such as invoicing, preparing courier packages, maintaining files and operating general office equipment.

Due to the nature of the work, Registry Agents are regularly required to perform these activities under tight deadlines.

Specific Responsibilities:

  • Responds to customer enquiries received by etray, hardcopy work order, facsimile message, email, telephone, etc.
  • Creates client work orders, when required
  • Proofreads documents to ensure compliance with registration requirements
  • Reviews, coordinates and prepares documents to ensure they are ready for filing at the relevant registry
  • Communicates with clients regarding errors, omissions and amendments to their document packages
  • Conducts research to identify third-party agents and learns processes for conducting searches in a variety of jurisdictions
  • Obtains quotes from out-of-town suppliers and reports this information to clients
  • Monitors and follows up with third-party agents regarding the status of their search and registration activities
  • Communicates with clients to report and provide updates on the progress of their files
  • Prioritizes, organizes and responds to rush orders to ensure filing deadlines are met
  • Obtains copies of documents from the appropriate registry
  • Monitors online deposit accounts and notifies accounting when top ups are required
  • Prepares cheques to pay for filing fees and disbursements
  • Verifies that calculated fees balance with the fees that are charged
  • Key enters billing information in order to create client invoices
  • Reconciles invoice totals with batch reports
  • Participates in the development and documentation of procedures
  • Liaises with team members in other office locations, as required
  • Provides assistance to other team members, as required
  • Performs general office tasks, as required
  • Provides over the top customer service to both internal and external clients
  • Participates in learning and development opportunities; particularly cross-training activities
  • Recognizes and seizes opportunities to promote our range of products and services to clients
  • Promotes the use of etray
  • Promotes and personally demonstrates the Company’s Core Values when dealing with employees, clients and other business stakeholders

Requirements:

  • Completion of a legal program, or a combination of related experience and education
  • Experience working as a legal secretary, assistant, or paralegal
  • Corporate/commercial legal experience is mandatory
  • Registry experience is a definite asset
  • Proficiency with computers
  • Proficiency with conducting online research
  • Experience using BCOnline, and other online databases
  • Excellent command of the English language; both written and verbal forms
  • Proven customer service skills; both in-person and over the telephone
  • Well-developed interpersonal skills
  • Ability to remain calm under pressure
  • Ability to work independently with minimal direction
  • Detail orientation
  • Excellent organizational and time management skills
  • Flexible attitude with the ability to manage competing priorities
  • Must be a team player and possess a positive, upbeat attitude
  • Demonstrated ability to be innovative and solution-focused

Interested applicants should forward their resume, cover letter, and a list of three (3) professional references to the attention of Human Resources. Please quote the position you are applying for, your salary expectations and how you learned of this position opening.

Product Support Specialist

Full-time, Permanent, Vancouver Dye & Durham offce

Job Title: Client Software Support Specialist
Department: ecorp support
Reports to: VP of Client Software Support
Location: Vancouver, BC
Status: Full‐time, Permanent
Updated: November 2017

Job Summary:

The Client Software Support Specialist is responsible for responding to questions from clients relating to the
ecorp program (tier one support) via phones, emails and live chat, performing minute book data entry services,
and new account set ups. The incumbent is also responsible for performing a variety of clerical activities
including invoicing and file maintenance.
Specific Responsibilities:
• Responds promptly to telephone, online chat and email enquiries from clients who are using the ecorp program.
• Conducts welcome calls with new users to ensure they are having a positive experience using ecorp, and to answer any questions they may have.
• Activates ecorp licenses for new users, and provides log‐in credentials.
• Provides first level support to clients who are experiencing difficulties in using the ecorp program; escalates technical issues to the client support analyst for further investigation.
• Conducts follow up calls with users who have experienced difficulties with the program to ensure
their concerns have been addressed to their satisfaction.
• Coordinates the delivery of the minute books from the clients’ offices, to Dye & Durham’s office.
• Enters corporate minute book information into ecorp, following established protocols.
• Documents and informs clients of any changes that are made during the data entry process.
• Coordinates with the Dye & Durham dispatch team to arrange for the return of the original minute books to the clients.
• Confirms with the clients that their minute books have been safely returned and that the data entry
has been completed to their satisfaction.
• Updates and maintains the minute book tracking system.
• Identifies, and acts on, opportunities to promote Dye & Durham’s suite of corporate services and products to clients.
• Liaises with corporate products supplier in order to facilitate the processing of product orders.
• Participates in cross‐training activities and acts as a mentor to other team members.
• Maintains professional and technical knowledge through a variety of training and development methods (workshops, courses, reading etc.).
• Promotes and personally demonstrates the company’s Guiding Principles when dealing with employees, clients and other business stakeholders.
• Participates in the ongoing development and implementation of the company’s strategic goals and initiatives.

Required Knowledge, Skills and Abilities:

• Completion of a legal administrative assistant program (or a combination of education and experience)
• Experience with maintaining corporate minute books is preferred
• Excellent customer service skills
• Superior communication skills, both verbal and written
• Fast and accurate keyboarding skills
• Detail oriented
• Ability to effectively adapt to changing priorities
• Strong analytical skills, with a demonstrated ability to think critically
• Ability to work independently with minimal supervision and direction
• Superior time management skills
• Ability to interact effectively with others in a team‐based environment
• Intermediate proficiency with MS Office products; particularly Excel and Word

Interested applicants should forward their resume, cover letter, and a list of three (3) professional references to the attention of Human Resources. Please quote the position you are applying for, your salary expectations and how you learned of this position opening.