Enforcement Officer

Part-time, Permanent, Throughout B.C.

Job Summary:

Dye & Durham is proud to hold a process serving contract with ICBC since 1997 to serve unpaid red light camera tickets in BC.  The Offence Act stipulates that the personal service of any violation ticket can only be accomplished by a certified enforcement officer.  As this is the case, it is necessary for each of our process servers to be designated as enforcement officers by the Motor Vehicle Branch. 

As the number of outstanding tickets requiring service is difficult to predict, compensation is based on a piece-rate basis. While enforcement officers have flexibility to set their own schedule, there are time constraints as to when the tickets need to be served and or returned to Dye & Durham.  It is Dye & Durham’s expectation that services will be attempted within one week of the tickets being received by the enforcement officer.  In some cases, it may take several attempts for a ticket to be served.  Enforcement officers will typically have up to 45 days in which to attempt service before the documentation must be returned to Dye & Durham. Payment for the services will only be made after all documentation is properly completed and returned to Dye & Durham.  Payment is made for served documents only (piece rate).  All documentation, including un-served tickets, MUST be received by Dye & Durham prior to the due date. 

Specific Responsibilities:

  • Reviews work and prioritizes a route for serving documents
  • Conducts research to identify and locate individuals
  • Communicates with individuals to gain information and obtain help in getting into places to serve tickets
  • Maintains notes of service attempts and successful service
  • Participating in the development and documentation of procedures
  • Participating in learning and development opportunities
  • Promoting and personally demonstrating the Company’s core values when dealing with employees, clients and other business stakeholders

Requirements:

  • Two (2) positive work-related references
  • Minimum 19 years of age
  • Valid BC driver’s license
  • Clean driver’s abstract
  • No criminal convictions in relation to the position
  • In good standing with ICBC
  • Access to a reliable mode of transportation in your assigned area
  • Attention to detail
  • Time management skills
  • Ability to conduct oneself in a professional manner at all times

Interested applicants should forward their resume, cover letter, and a list of three (3) professional references to the attention of Human Resources. Please quote the position you are applying for, your salary expectations and how you learned of this position opening.  

Registry Agent

Full-time, Permanent, Vancouver Dye & Durham office

Job Title:          Registry Agent
Division:          Corporate Support Services
Reports To:     Supervisor Registry Support Services             
Location:          Vancouver
Status:              Permanent, Full-Time

Job Summary:

Dye & Durham is a legal technology company. The Company offers a comprehensive cloud-based technology platform that seeks to be a complete all-in-one solution for access to public records data and the automation of routine legal document creation.

Founded in 1874 and today employing over 200 people across Canada and the UK, Dye & Durham uses technology to distinguish itself from competitors, and provides a compelling value proposition to its large blue-chip customer base of over 5,000 active law firms, government agencies and financial institutions.

Registry Agents are responsible for performing search and registration activities, as well as performing public information research, on behalf of external clients. Registry Agents who work in the corporate support services practice area conduct research in a wide variety of areas including, but not limited to: corporate, personal property, litigation, and real estate.  These activities are carried out via both electronic and manual means. Registry Agents are responsible for providing customer service support to clients, both in-person and over the telephone, in order to carry out these transactions. Responsibilities also include performing a variety of clerical tasks such as invoicing, preparing courier packages, maintaining files and operating general office equipment.

Due to the nature of the work, Registry Agents are regularly required to perform these activities under tight deadlines.

Specific Responsibilities:

  • Responds to customer enquiries received by etray, hardcopy work order, facsimile message, email, telephone, etc.
  • Creates client work orders, when required
  • Proofreads documents to ensure compliance with registration requirements
  • Reviews, coordinates and prepares documents to ensure they are ready for filing at the relevant registry
  • Communicates with clients regarding errors, omissions and amendments to their document packages
  • Conducts research to identify third-party agents and learns processes for conducting searches in a variety of jurisdictions
  • Obtains quotes from out-of-town suppliers and reports this information to clients
  • Monitors and follows up with third-party agents regarding the status of their search and registration activities
  • Communicates with clients to report and provide updates on the progress of their files
  • Prioritizes, organizes and responds to rush orders to ensure filing deadlines are met
  • Obtains copies of documents from the appropriate registry
  • Monitors online deposit accounts and notifies accounting when top ups are required
  • Prepares cheques to pay for filing fees and disbursements
  • Verifies that calculated fees balance with the fees that are charged
  • Key enters billing information in order to create client invoices
  • Reconciles invoice totals with batch reports
  • Participates in the development and documentation of procedures
  • Liaises with team members in other office locations, as required
  • Provides assistance to other team members, as required
  • Performs general office tasks, as required
  • Provides over the top customer service to both internal and external clients
  • Participates in learning and development opportunities; particularly cross-training activities
  • Recognizes and seizes opportunities to promote our range of products and services to clients
  • Promotes the use of etray
  • Promotes and personally demonstrates the Company’s Core Values when dealing with employees, clients and other business stakeholders

Requirements:

  • Completion of a legal program, or a combination of related experience and education
  • Experience working as a legal secretary, assistant, or paralegal
  • Corporate/commercial legal experience is mandatory
  • Registry experience is a definite asset
  • Proficiency with computers
  • Proficiency with conducting online research
  • Experience using BCOnline, and other online databases
  • Excellent command of the English language; both written and verbal forms
  • Proven customer service skills; both in-person and over the telephone
  • Well-developed interpersonal skills
  • Ability to remain calm under pressure
  • Ability to work independently with minimal direction
  • Detail orientation
  • Excellent organizational and time management skills
  • Flexible attitude with the ability to manage competing priorities
  • Must be a team player and possess a positive, upbeat attitude
  • Demonstrated ability to be innovative and solution-focused

Interested applicants should forward their resume, cover letter, and a list of three (3) professional references to the attention of Human Resources. Please quote the position you are applying for, your salary expectations and how you learned of this position opening.

Inside Sales Representative

Full-time, Permanent, Toronto Dye & Durham office

Dye & Durham is a legal technology company. The Company offers a comprehensive cloud-based technology platform that seeks to be a complete all-in-one solution for access to public records data and the automation of routine legal document creation.

Founded in 1874 and today employing over 200 people across Canada and the UK, Dye & Durham uses technology to distinguish itself from competitors, and provides a compelling value proposition to its large blue-chip customer base of over 5,000 active law firms, government agencies and financial institutions.

We are growing again and looking for a talented and competitive individual who is eager to launch (or accelerate) their sales career by joining our inside sales team in our flagship downtown Toronto office.

More specifically, we are seeking “A-Player” Inside Sales Representatives who can answer the following questions with a resounding “YES!”

  1. Are you relentless in developing your sales skills?
  2. Are you mindful of goals, but more concerned with developing a repeatable process to achieve them?
  3. Are you coachable and willing to learn, and pay-it-forward?
  4. Does the thought of working with intelligent, energetic, high achieving people excite you?
  5. Do you agree that achieving success as an Inside Sales Rep is the cornerstone of building a lucrative career in sales?
  6. Do you agree that to become a high achieving professional you need to step out of your comfort zone?

The successful candidate will play a fundamental role in achieving our ambitious new customer acquisition and revenue growth objectives. You must be comfortable reaching out to dozens of customers and prospects daily, generating interest, qualifying prospects and working in partnership with Dye & Durham’s marketing team. 

If you are looking for a place to grow your sales capabilities, and build a lucrative sales  career, read on.

Inside Sales Representative Key responsibilities:

  • Prospect, qualify and develop sales ready leads through targeted, outbound sales calling
  • Key prospects will process $20K or less in annual revenue
  • Engage key decision makers, primarily in the legal and financial community, to sell B2B technology enabled services
  • Conduct appointment with prospective customers via remote or web-based formats
  • Identify opportunities within existing customer base and grow portfolio
  • Maintain active pipeline report through Salesforce, logging all activities;
  • Handle all inbound qualified sales leads from phone, email, web and referral partners within the target market
  • Primary company contact for day-to-day prospecting and lead tracking
  • Maximize social media for prospecting
  • Qualification of self-generated leads and leads generated through marketing campaigns
  • Understand customer needs and requirements
  • Research accounts, identify key players and generate interest
  • Maintain and expand your database of prospects within your assigned territory
  • Accurately determine customer needs and explain features and benefits that provide value
  • Give customer quotes and product information

Qualifications

  • Previous sales experience is not required, but if you have it – we definitely want to hear from you. If you don’t, not to worry – Full Training will be provided
  • Bachelor's Degree (preferred), College Diploma accepted
  • Experience with computer desktop applications (i.e. MS Office) required
  • Ability to step outside of one’s comfort zone, absorb, and apply new learnings quickly and effectively

Skills required:

  • Great attitude and relentless dedication to success
  • An excellent command of the English language (written and verbal)
  • Strong customer service, interpersonal communication, & telephone skills 
  • Goal oriented team player, and a self-starter who is highly motivated to succeed.
  • High attention to detail  
  • Embody our core values:
  • Customer Focused
  • Spirited Teamwork
  • Growth
  • Specialists
  • Accountability

Salary and benefits

  • Competitive Base Salary & Uncapped commissions
  • Paid Vacation
  • Benefits and Pension plan
  • Daily breakfast provided
  • Team and company wide events

To apply:

Submit your cover letter and resume with salary expectations to [email protected]. Thank you for your interest in Dye & Durham; only qualified applicants will be contacted for interview.

DevOps Engineer

Full-time, Permanent, Vancouver Dye & Durham office

Job Title: DevOps Engineer
Department: Information Technology
Reports to: VP, Technology
Location: Vancouver, BC

Job Summary:

Dye & Durham is a legal technology company. The Company offers a comprehensive cloud-based technology platform that seeks to be a complete all-in-one solution for access to public records data and the automation of routine legal document creation.

Founded in 1874 and today employing over 200 people across Canada and the UK, Dye & Durham uses technology to distinguish itself from competitors, and provides a compelling value proposition to its large blue-chip customer base of over 5,000 active law firms, government agencies and financial institutions.

We are currently looking for a DevOps Engineer to join our team in our downtown Vancouver office

Required Knowledge, Skills and Abilities:

  • You possess significant experience as a software developer and/or as a DevOps engineer supporting teams with high levels of agile team collaboration.
  • You have a strong software engineering background with experience in developing and delivering software solutions using agile and DevOps methodologies
  • You have experience working on cloud based services (including SaaS, PaaS, IaaS) with a solid understanding of continuous integration, configuration management best practices for developing and deploying cloud applications.
  • You have made significant contributions in designing, planning, and leading high-volume software development infrastructure growth.
  • Your Windows and Linux Fu is strong including scripting, troubleshooting, and upgrades.
  • You have proven experience leveraging Agile Delivery practices such as Test-Driven Development, Continuous Integration, and have a strong understanding of Continuous Delivery.
  • You are a strong advocate for Developer Best Practices, and can lead and empower your peers to embrace core engineering practices.
  • You can take ownership of the technical delivery and work effectively with our business partners to craft solutions for real business problems.
  • You are opinionated about what core engineering values look like and mentor and advocate for good design.
  • You have the people skills required to successfully work with domain experts and interface with clients.
  • You have experience maintaining a 24x7 SaaS Environment
  • You have worked in an operational support role with after hours on call responsibilities
  • You have ITIL Knowledge (Incident, Change and Problem Management) and tools
  • You consider learning and self-improvement as part of the job. You've probably read some really good books on software development.

Experience:

  • 5+ years demonstrated experience on the field.
  • 2+ years building and maintaining SaaS infrastructure with a healthy mix of...
  • Expert or near-expert skills with Linux, networking, storage, and virtualization Automation with tools like IIS, Tomcat, Apache, NGINX
  • Experience with database administration of MS-SQL and MySQL
  • Setting up and supporting continuous integration and deployment
  • Monitoring and alerting with tools like New Relic, or Nagios
  • Version control systems (Git, TFS)
  • Troubleshooting and full-cycle incident response (mitigation, correction, prevention) Proficiency in a high-level language like Ruby, Go, Java, JavaScript, react.js, Ruby on Rails, ColdFusion
  • Possess excellent written and oral communication skills
  • Ability to document policies, procedures and technical diagrams.
  • Ability to manage a substantial unplanned workload with short deadlines.

If you have a degree, that's great! If you do not, don't fret. We pay attention to high quality code and are passionate about delivering solutions to real world problems, leveraging leading technology and best practices. We believe in working at a sustainable pace. Having work-life balance makes us both better workers and happier people!

Other Info:

  • Competitive compensation package with comprehensive benefits and a pension plan
  • Opportunity for career advancement in entrepreneurial environment
  • Downtown Vancouver office location
  • Option to work remotely when needed
  • Employee and Family Assistance program services available on joining date
  • Other paid days off including, Boxing Day, Paid Moving Day, Paid Volunteer Day, etc.
  • Fun and friendly work environment with frequent parties and special events happening every month!

To apply:

Submit your application with salary expectations to [email protected]. Thank you for your interest in Dye & Durham; only qualified applicants will be contacted for interview.

Scrum Master

Full-time, Permanent, Vancouver Dye & Durham office

Job Title: Scrum Master
Department: Information Technology
Reports to: VP, Technology
Location: Vancouver, BC

Job Summary:

Dye & Durham is a legal technology company. The Company offers a comprehensive cloud-based technology platform that seeks to be a complete all-in-one solution for access to public records data and the automation of routine legal document creation.

Founded in 1874 and today employing over 200 people across Canada and the UK, Dye & Durham uses technology to distinguish itself from competitors, and provides a compelling value proposition to its large blue-chip customer base of over 5,000 active law firms, government agencies and financial institutions.

As we scale our agile teams, we are looking for a Scrum Master who will be responsible for collaborating within and beyond one’s team while building productive relationships with others. In doing so they will be an integral part of the development team, helping to achieve an elevated level of performance and reliability across the company’s full suite of data solutions and software products.

Specific Responsibilities:

  • Guiding and coaching the team in agile best practices including self-organization and cross-functionality
  • Removing impediments for the team or directing impediments to appropriate owners for quick resolution
  • Assessing the Scrum Maturity of the team and organisation and coaching the team to higher levels of maturity
  • Facilitating scrum ceremonies including sprint planning, retrospectives, and daily stand-ups
  • Supporting techniques for effective Product Backlog management
  • Creating forum for communicating vision, goals, and Product Backlog items to the team
  • Supporting and crystalizing the team to create clear and concise Backlog items
  • Identifying, managing and helping mitigate project issues and risks
  • Providing perspective to the team and keeps team focused on critical deliverables and tasks
  • Enacting change & continuous improvement to increase the productivity of the team and quality of deliverables
  • Acting as a mentor to employees in other practice areas
  • Aiding other team members, as required
  • Participating in learning and development opportunities
  • Promoting and personally demonstrating the Company’s core values when dealing with employees, clients and other business stakeholders

Required Knowledge, Skills and Abilities:

  • A University Degree in Computer Science or equivalent experience
  • At least 5 years’ experience in a Scrum Master role for a software development team
  • Scrum Master Certification
  • Knowledge of Agile approaches – Kanban, Scrum, XP, etc
  • Knowledge and experience with Agile techniques – Automated Testing, User Stories, TDD, Continuous Integration, Testing, Pairing, Agile Games, etc
  • Experience in use and configuration of one or more Agile management tools (i.e. Jira, VersionOne, Rally).
  • Strong analysis and critical thinking skills to troubleshoot and perform root cause analysis on technical problems and come up with solutions
  • Excellent communication and coordination skills
  • Ability to work effectively with a team
  • Experience with Scrum/Agile development methodology

Other Info:

  • Competitive compensation package with comprehensive benefits and a pension plan
  • Opportunity for career advancement in entrepreneurial environment
  • Downtown Vancouver office location
  • Option to work remotely when needed
  • Employee and Family Assistance program services available on joining date
  • Other paid days off including Boxing Day, Paid Moving Day, Paid Volunteer Day, etc.
  • Fun and friendly work environment with frequent parties and special events happening every month!

To apply:

Submit your application with salary expectations to [email protected]. Thank you for your interest in Dye & Durham; only qualified applicants will be contacted for interview.