How one Toronto law firm is using Unity to take its business to the next level
Efficiently and reliably completing real estate transactions is the bread and butter of many law firm customers of Dye & Durham in Canada. We caught up with Yang Wang, who leads Yang Wang Law Professional Corporation in Toronto, to get his insights on the value our real estate software creates for his business, and what sort of innovation he’s keen to see from us in the future.
Thanks for taking the time to chat. Why don’t you start with a quick overview of your business?
YW: Sure – we’re still a relatively small firm, with a couple of lawyers, five law clerks and five support staff. We started almost six years ago, in the summer of 2016, and our main focus is real estate law, both residential and to a lesser extent commercial transactions. We primarily offer service to the Chinese community in the Greater Toronto Area in English, Mandarin and Cantonese.
How important is technology and moving away from paper-based processes to the growth and success of your business?
YW: It’s critically important. Leveraging technology to ensure we stay as efficient and productive as possible, while delivering great service to our clients, is a top priority for my firm.
And on a personal level, I’m always looking for new technologies or equipment to improve our operations. That goes beyond software. For example, we have been refreshing our computers roughly every three years to ensure we’re working with the best technology possible.
How are you currently using Dye & Durham’s products?
YW: Our volumes have been increasing as our business grows, so we have to ensure we’ve got the right applications in place to handle that growth. We’ve been using Dye & Durham’s real estate conveyancing software, Unity, as well as its property search products, to that end.
What major difference do you see between D&D’s software compared to other providers?
YW: I was an early adopter of Unity when it became available on the cloud. To us, the ability to log on from any computer connected to the internet, as opposed to having software that lived on our office computer server, was game-changing.
The other major thing is that Unity’s integrations let you do everything you need to complete a real estate transaction on one portal. Because it integrates with government registration software, and because it plugs in with mortgage lenders as well, it’s pretty much a one-stop shop, which lets us stay as efficient and productive as possible.
Unity also helps us reduce the possibility of making mistakes because it eliminates so much manual data entry. And that’s a big deal when you consider a mistake like that can hold up the closing of a transaction. It also helps prevent fraud because all mortgage information arrives automatically from the bank funding a transaction.
What do you think companies like D&D should focus on from an innovation standpoint?
YW: The top thing is obviously continuing to make the product better, more reliable and easier to use. What we want as lawyers is a very stable piece of software that can quickly, accurately and efficiently generate documentation for every deal. The other innovation priority for me would be some greater customization options so that lawyers can create their own templates. I know right now there are manual ways to customize templates, and Dye & Durham offers support in that regard, but if this could be automated it would be a big change for the better.
What about customer service? Any opportunities for improvement there?
I have a really great account manager, so everything is generally good in this regard, but like many other lawyers, I would value some additional transparency about pricing going forward, as well as longer notice periods. I think most lawyers are prepared to pay a fair price for a premium product, but this does have an impact on our business, so we want to make sure we have a good amount of advance notice to react to price changes.