Support

Below are some resources to help you get started.
For additional support, please call 1-800-661-1811.

Dye & Durham is committed to keeping our clients up to date on information pertinent to their file and search requests. We have compiled a list of our current turnaround times that can be expected for work processed either manually or electronically at the Supreme Court registries within the Lower Mainland, Victoria and from out of town.

Click here to download

Dye & Durham’s BC Litigation Calendar is a monthly calendar that gives you a snap shot of notable dates for the Supreme Courts within the Lower Mainland and Victoria.

You will also find updates for the Provincial and Court of Appeal registries as well as tips and hints on manual and electronic filing procedures to ensure your documents are processed with ease and efficiency.

Click here to download the current calendar

Over the past decade, registries in BC and abroad have made available or even mandated electronic filing:

  • Land Title and Survey Authority (LTSA) introduced “The Electronic Filing System” (EFS) on April 1st, 2004, and mandated electronic filing in phases during 2012. See D&D’s White Paper for details.
  • The Court Services Branch of the Ministry of Justice and the British Columbia Judiciary introduced Court Services Online (CSO) for e-search and e-filing in 2004.
  • The Corporate Registry of BC Registry Services mandated electronic filing on April 1, 2004 with the introduction of the new Business Corporations Act.

Or simply use etray – your one-stop gateway to all legal registries. Place your order on this free web-based application and see it get picked up, processed, filed, invoiced and delivered back to your computer electronically, with online document tracking capability.

Save your time and money. Order services etray today. In fact, in order to help reward our clients for the use of electronic searching & filing through etray we started charging for pick up & delivery of documents. Ask us how to save paper, time,  routing & courier costs by submitting your work orders directly through etray.  With etray you can also track progress through each step in the process!

Note: Adobe Acrobat Standard version 9 or higher is required to view the documents below.

LTSA EFS User Guides and Publications

LTSA Electronic Form Templates

All that’s necessary to get started is a modern web browser.

Web Browser

emarket uses JavaScript and AJAX extensively. We have tested and support the following web browsers:

For users of Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8: Internet Explorer 7, 8, 9 and 10 (download) Mozilla FireFox (download) and Google Chrome (download).

For Mac users, Mozilla Firefox (download) or Google Chrome (download).

Word Processor

Microsoft Word 2003 or higher. (With all service packs installed)

Additional Software

emarket has been designed to support a paper or paperless work-flow. For a complete paperless process you will need the following software: Adobe Acrobat 9.0 or higher is required if you plan to use the electronic filing system (EFS) in BC. If you do not use EFS in BC, the free Acrobat Reader (download) will be sufficient. Java (download) is required in order to upload documents or files from your system into your econveyance file.

Internet Connection

For individual users or organization with less than 3 users, we recommend the basic broadband internet packages from your ISP. As an example, “High Speed Lite” for cable internet or ADSL packages. For organizations with 3 to 6 users, we recommend a broadband internet connection with more bandwidth than the basic packages from your ISP. As an example, “High Speed” for cable internet or ADSL packages. For organizations with more than 6 users, we strongly recommend getting a dedicated, commercial-grade internet connection for the use of econveyance. Consult your ISP about getting the “Managed High Speed” internet connection packages. If you require assistance assessing your internet requirements, feel free to contact our very helpful desk.

Hardware

There are a wide variety of hardware configurations; therefore, it is impossible to list them all here. As a rule of thumb, if your computer runs the browsers mentioned above with adequate performance and you have adequate internet bandwidth then your hardware should be sufficient.

CPD Approved by the Law Society of BC for 3 hours

To get you up and running with emarket as quickly as possible we provide the following training:

Level One

We want you to gain the utmost benefit from a training session so we walk you through preparing your file in econveyance. This training session is 3 hours and takes you from file opening through to generating the required documents.

Level Two

This 2 hour follow up training session takes place within 2 weeks of the level one session and is designed to focus on specific areas of your choice. Upon completion of the above two training sessions, you will receive an emarket Introductory Certificate.