Enhanced File Uploader on ETRAY™ (Revised Phone Number)

January 17, 2014

Enhanced File Uploader on ETRAY™

Please disregard the previous FYI update. This is the revised FYI notice with the correct toll-free number of 1-800-661-1811.

Some Dye & Durham ETRAY™ users have experienced problems with the Java Uploader on Internet Explorer and other Internet browsers due to the latest Java update.

The solution is simple. Please switch your default handling option to “Enhanced Browser Upload” under “Account Setup” > “My Preferences” in ETRAY™ (as shown in the screenshot below):

  Enhanced File Uploader on ETRAY™

Please contact Dye & Durham’s ETRAY™ support team at [email protected] or at 1-800-661-1811 for any questions.

Dye & Durham Corporation

 

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