The BC Legal Services Society recently began to offer LiveHelp on its Family Law in BC website. LiveHelp is an online chat service where the public can ask law students questions about family law. Visitors to the site can click the LiveHelp button on the bottom right of the homepage which will start a chat session with a volunteer law student. The law student will help them find the information they need to answer their questions.
There can be an overwhelming amount of information available on family law and it can be difficult to know where to start looking, let alone narrowing the information to solve a specific problem. According to Elan, the LSS blog, LiveHelp was started to help people find the right information that applies to their problem.
Last January, this program was launched as a pilot program, with two volunteers and limited availability. Now, LiveHelp has more than 20 law students from around the province participating and can offer its services Monday through Friday for at least two hours a day. On Mondays and Tuesdays, students are available for almost all of the day.