Ever wonder how the Legal Services Society develops their public legal education and information (PLEI) resources? A fascinating post at The Factum blog gives a behind-the-scenes look at how the LSS is developing their new website, called MyLawBC, which is based on the concept of “guided pathways”.
Online Outreach Coordinator Nate Prosser shares his experiences doing a week-long software development “scrum” with help from Hiil, a Dutch advisory and research institute for the justice sector.
The LSS formed a team of about 30 people from all walks of life to help guide the development of pathways related to family law, wills & estates, and foreclosure. Nate describes how the team started with the end point and worked backwards to determine what resources a website visitor would need to reach that end point and solve their legal problem. He remarks,
“Sounds easy right?
I spent most of my time working on the foreclosure pathway, which is based on our booklet Can’t Pay Your Mortgage. I thought that it would be easy enough. I mean, there’s really only two outcomes (you keep your house or you lose it), and the court process itself is pretty linear. I was wrong. There are a lot of ways you can get to or be involved in that court process. It was the easiest of all the topics we covered, but that doesn’t mean that it was easy.”
Read the whole post, International rugby – Innovating Justice with the Netherlands, for more insight into the important work that LSS does in creating helpful PLEI resources for the citizens of BC.