econveyance Customer Support

econveyance is a conveyancing software program that assists legal professionals with their real estate transactions in the easiest possible manner.  We are looking for a full-time customer support representative to join our team.  Our team is highly motivated, hard-working and very competitive.  The ideal candidate will be responsible for responding to customer requests relating to the econveyance program.

  • Responds promptly to telephone, online chat and email inquiries from clients who are using the econveyance program
  • Update and maintain the econveyance Public Library of lawyers, real estate companies, municipalities, insurance agents, lenders, etc.
  • Updating and maintaining CRM software
  • Perform general office administration duties, as required
  • Participating in the development and documentation of procedures
  • Acting as a mentor to employees in other practice areas
  • Providing assistance to other team members, as required
  • Providing over the top customer service to both internal and external clients
  • Participating in learning and development opportunities
  • Recognizing and seizing opportunities to promote our range of products and services to clients
  • Promoting and personally demonstrating the Company’s core values when dealing with employees, clients and other business stakeholders
  • Be able to communicate fluently in written and spoken English
  • A minimum of 2 years experience as a real estate law clerk and full understanding of the conveyance process in Ontario
  • Previous econveyance experience an asset
  • Must have a strong desire to put customers first
  • Must be organized, detail-oriented, and be able to multi-task and work well under pressure
  • Must have excellent communication, interpersonal, and problem-solving skills
  • Be proficient in Word, Adobe Acrobat and Excel
  • Having a working knowledge of various internet browsers, namely Google Chrome, Internet Explorer and Firefox
  • Must be easily adaptable to change and a quick thinker
  • Must be able to work as part of a team as well as be capable of working independently when required
Job Benefits
  • Competitive compensation package with comprehensive benefits and a pension plan
  • Opportunity for career advancement in entrepreneurial environment
  • Employee and Family Assistance program services available on joining date
  • Other paid days off including Paid Moving Day, Paid Volunteer Day, etc.
  • Fun and friendly work environment with frequent parties and special events happening every month!

Submit your application with salary expectations to [email protected].  Thank you for your interest in Dye & Durham; only qualified applicants will be contacted for interview.

If your application is successful you will initially undertake a telephone interview with the HR team and be required to fill out a questionnaire prior to the final interview process.

Position: econveyance Customer Support

Thank you for submitting your application. We will contact you shortly!

Dye & Durham Toronto Office

Employment Type
Duration of employment
Legal Technology
Job Location
130 King Street West, Suite 501, M5X 1E4, Toronto, Ontario, Canada
Working Hours
8:30 am - 5:00 pm
Base Salary
$ 40,000 - $ 55,000
Date posted
June 13, 2019
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