econveyance Customer Support
Description

Dye & Durham is a legal technology company.

Tracing its roots to 1874, Dye & Durham has long been an institution in the Canadian legal industry. Today, Dye & Durham is a technological leader in legal services through a unique suite of cloud-based software products, called e-market.

Employees describe the company as a 144-year-old start-up.  Employing over 200 people across Canada and the UK, Dye & Durham uses technology to distinguish itself from competitors and provides a compelling value proposition to its large blue-chip customer base of over 5,000 active law firms, government agencies and financial institutions.

econveyance is a conveyancing software program that assists legal professionals with their real estate transactions in the easiest possible manner.  We are looking for a full-time customer support representative to join our team.  Our team is highly motivated, hard-working and very competitive.  The ideal candidate will be responsible for responding to customer requests relating to the econveyance program.

Responsibilities
  • Responds promptly to telephone, online chat and email inquiries from clients who are using the econveyance program.
  • Update and maintain the econveyance Public Library of lawyers/notaries, real estate companies, insurance agents, strata management companies, lenders, etc.
  • Updating and maintaining CRM software.
  • Perform general office administration duties, as required.
  • Participating in the development and documentation of procedures.
  • Acting as a mentor to employees in other practice areas.
  • Providing assistance to other team members, as required.
  • Providing over the top customer service to both internal and external clients.
  • Participating in learning and development opportunities.
  • Recognizing and seizing opportunities to promote our range of products and services to clients.
  • Promoting and personally demonstrating the Company’s core values when dealing with employees, clients and other business stakeholders.
Experience
  • Be able to communicate fluently in written and spoken English.
  • A minimum of 2 years conveyancing experience and full understanding of the conveyance process in British Columbia.
  • Previous econveyance experience an asset.
  • Must have a strong desire to put customers first.
  • Must be organized, detail-oriented, and be able to multi-task and work well under pressure.
  • Must have excellent communication, interpersonal, and problem-solving skills.
  • Be proficient in Word, Adobe Acrobat and Excel.
  • Having a working knowledge of various internet browsers, namely Google Chrome, Internet Explorer and Firefox.
  • Must be easily adaptable to change and a quick thinker.
  • Must be able to work as part of a team as well as be capable of working independently when required.
How to Apply

Submit your application with salary expectations to [email protected] Thank you for your interest in Dye & Durham; only qualified applicants will be contacted for interview.

If your application is successful, you will initially undertake a telephone interview with the HR team and be required to fill out a questionnaire prior to the final interview process.

Position: econveyance Customer Support

Thank you for submitting your application. We will contact you shortly!

 

 

Location

Dye & Durham Vancouver Office

Employment Type
Full-Time
Beginning of employment
Immediate
Industry
Legal Technology
Date posted
April 29, 2019
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