Inside Sales & Account Manager

Dye & Durham is a legal technology company.

Tracing its roots to 1874, Dye & Durham has long been an institution in the Canadian legal industry. Today, Dye & Durham is a technological leader in legal services through a unique suite of cloud-based software products, called e-market.

Employees describe the company as a 145-year-old start-up. Employing over 300 people across Canada and the UK, Dye & Durham uses technology to distinguish itself from competitors and provides a compelling value proposition to its large blue-chip customer base of over 12,000 clients consisting of active law firms, government agencies and financial institutions.

Job Summary:

Dealing with customers, the Inside Sales & Account Manager will manage existing customer accounts, process sales orders and assist senior account executives with sales inquiries.

Job Title: Inside Sales & Account Manager

Department: ESI Law

Reports to: Team Lead, ESI Law

  • Specific Responsibilities:
    • Place outbound calls to follow-up on products and service inquiries in a timely manner
    • Conduct appointment with prospective customers via remote or web-based formats
    • Identify opportunities within existing customer base and grow portfolio
    • Update and maintain contact databases
    • Understand customer needs and requirements
    • Route qualified opportunities to the appropriate sales executives for further development and closure
    • Accurately determine customer needs and explain features and benefits that provide value
    • Give customer quotes and product information
  • Qualifications:
    • Proven ability to close deals over the phone
    • Goal oriented team player, and a self-starter who is highly motivated to succeed.
    • Great attitude and relentless dedication to success
    • Top notch written and oral communication skills with a high attention to detail
    • Previous call center experience is an asset but not essential

    Required experience:

    • BA/BS degree or equivalent an asset
    • Inside sales experience, preferred but not required
    • Experience selling into the government and legal community, preferred
    • Strong customer service, interpersonal communication, & telephone skills
    • Experience working with or similar CRM, preferred
    • Experience with computer desktop applications (i.e. MS Office)
    • Ability to multi-task, prioritize, and manage time effectively
Job Benefits
  • Other Info:
    • Competitive compensation package with comprehensive benefits and a pension plan
    • Employee and Family Assistance program services available on joining date
    • Other paid days off including Paid Moving Day, Paid Volunteer Day, etc.
    • Fun and friendly work environment with frequent parties and special events happening every month!

To Apply:

Submit your application with salary expectations. Thank you for your interest in Dye & Durham; only qualified applicants will be contacted for interview.

If your application is successful you will initially undertake a telephone interview with the HR team and be required to fill out a questionnaire prior to the final interview process.

Position: Inside Sales & Account Manager

Thank you for submitting your application. We will contact you shortly!



Dye & Durham Vancouver Office

Job Location
Suite 200 - 890 West Pender St,, V6C 1J9, Vancouver, British Columbia, Canada
Employment Type
Duration of employment
Legal Technology
Date posted
August 8, 2019
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